This Privacy Policy explains how Royal Way Academy, which operates the brand Virtual State Head and the Sales Performance Engine program ("we", "us", "our"), collects, uses, stores, and protects personal information when you visit VirtualStateHead.com, book a Sales Strategy Call, or take part in our coaching, consulting, and training services. By using this website or our services, you agree to the practices described below.
1Information we collect
Information you give us: when you fill in the booking form or contact us, we may collect your full name, business name, phone number, email address, designation, industry, sales team size, and details about your sales challenges.
Information shared during an engagement: during calls, assessments, coaching sessions, workshops, and consulting work, you or your team may share information about your business, sales processes, targets, performance, and team members.
Information collected automatically: like most websites, we may collect basic technical data such as browser type, device type, pages visited, and approximate location, through cookies or similar tools, to understand how the site is used and to improve it.
2How we use your information
- To respond to your enquiry and schedule your Sales Strategy Call.
- To assess whether our services are suitable for your business.
- To plan, deliver, and review coaching, consulting, and training engagements.
- To send relevant updates, reminders, and information about our programs by phone, WhatsApp, SMS, or email, where you have agreed to be contacted.
- To manage invoicing, payments, and records for engaged clients.
- To improve our website, services, and client experience.
- To meet legal, regulatory, and tax obligations.
3Confidentiality of business information
We understand that business owners share sensitive commercial information during coaching and consulting. Information about your business, sales data, team performance, and strategy is treated as confidential. It is used only to deliver our services to you and is not disclosed to other clients or participants. Where group or batch sessions take place, we ask all participants to respect the confidentiality of what is shared.
4Sharing of information
We do not sell, rent, or trade your personal information. We may share it only:
- With members of our expert advisory panel and team who are directly involved in serving you.
- With trusted service providers who help us run our operations, such as hosting, email, calendar booking, CRM, communication, and payment services, who are expected to protect your information.
- When required by law, court order, or a government authority, or to protect our legal rights.
5Data storage and security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6Data retention
We keep personal information only for as long as needed to fulfil the purposes described in this policy, including delivering services, maintaining client records, and meeting legal, accounting, or tax requirements. After that, it is deleted or anonymised.
7Your rights and choices
Subject to applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:
- Request access to the personal information we hold about you.
- Ask us to correct, update, or complete your information.
- Ask us to delete your information, where we are not required to keep it.
- Withdraw your consent to being contacted for promotional communication at any time.
To make any of these requests, contact us through the official contact details provided on this website.
8Recordings and materials
Sessions may be recorded only with prior notice to participants, and recordings are used for delivery, review, and quality purposes within the engagement. Program materials, frameworks, and content shared during engagements, including the Royal Selling Formula, Strategic Negotiator, Sense Selling, Performance Consulting, and Lifetime Client Relationship (LCR), are the intellectual property of Royal Way Academy and may not be copied or distributed without written permission.
9Third-party links
Our website may link to third-party websites and platforms, including LinkedIn, Instagram, Facebook, and YouTube. We are not responsible for the privacy practices or content of these platforms. Please review their privacy policies separately.
10Eligibility
Our services are intended for business owners, professionals, and organisations. We do not knowingly collect personal information from individuals under 18 years of age.
11No guarantee of results
Our coaching, consulting, and training are designed to strengthen sales strategy, capability, execution, and accountability. Business results depend on many factors outside our control, including market conditions and implementation. We do not guarantee any specific sales, revenue, or business outcome.
12Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website or our services after changes means you accept the updated policy.
13Governing law and jurisdiction
This Privacy Policy and any dispute arising from it, from the use of this website, or from our services are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at Bhubaneswar, Odisha, only.
Royal Way Academy
Operating Virtual State Head and the Sales Performance Engine, Odisha, India.
Website: VirtualStateHead.com